# Six weeks to learn together

This case is **entirely constructed**. The weeks, the exchanges and the numbers show one possible sequence.

A small team handles sign-ups for training sessions at two sites. Jo and Lina want handovers between the sites to stop losing information. Samira, their manager, can approve a trial. Nora, from another team, offers one review.

## The request

Jo writes to Samira:

> We want to try a handover sheet for ordinary sign-ups at one site, for six weeks. We need 45 minutes each to prepare it, and 15 minutes a week to review. The redesign of the welcome sheet waits until after.

Samira says yes. She says no to general access to the other site's files: the trial does not need them.

Nora offers:

> I'll review a sample case with you in week 2, thirty minutes. After that, I'm done.

## The weekly log

| Week | What we saw | What we decided |
|---|---|---|
| 1 | Of six recent handovers, three needed a clarification about the next step. | Start with ordinary sign-ups at one site. Count clarifications every week. |
| 2 | Nora cannot tell who confirms receipt in the sample case. | Add "handover accepted by" and a contact if it gets stuck. |
| 3 | Of four handovers, two need a clarification. One recipient cannot open the linked document. | Samira fixes that access. |
| 4 | The access works. The sheet handles one exception badly. | Exceptions keep the usual route. The sheet stays short. |
| 5 | Of five handovers, one needs a clarification. | Keep this version; ask the recipients for feedback. |
| 6 | Recipients find the next step faster. Absences are still not covered. | Keep the sheet, name a cover, plan the second site. |

## The six-week account

- **What we did:** one sheet, one review, one access fixed.
- **What changed:** handovers needing a clarification went from 3 in 6 to 1 in 5.
- **What we do not know yet:** whether it holds during absences, and the total time saved.
- **Cost:** the agreed preparation and review time; the welcome sheet redesign waited six weeks.
- **Decision:** keep the sheet, name a cover, roll it out to the second site next cycle.
- **Who carries what:** Lina maintains the template, Jo reports problems, Samira handles access.

What counts is not the meetings held or the document written. It is that handovers now lose less information, and the team knows by how much.

## If the trial is refused

Ask what constraint is in the way, and propose a smaller version: one case, no new data, no change to the process. If the answer is still no, drop it and pick another piece of learning you can run on your own. Do not move it into your evenings.

The [log and account templates](/templates/) let you run the same cycle. The [session format](/workshop/) helps you start it with a group.